Frequently Asked Questions

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Frequently Asked Questions

Here are answers to some of the most common questions we receive.

To open a new account, you can visit our nearest branch or apply online through our website. You will need to provide a valid ID, proof of address, and your social security number.

We offer a variety of accounts, including checking, savings, and fixed deposit accounts, as well as specialized accounts for businesses and students.

You can reset your password by clicking the "Forgot Password" link on the login page. Follow the instructions to reset your password securely.

Our fees vary depending on the type of account and services you use. You can view a detailed fee schedule on our website or contact our customer service for more information.

If your card is lost or stolen, contact our customer service immediately to block the card and request a replacement. You can also report it through our mobile app or online banking.

Our online banking platform uses state-of-the-art encryption and security measures to protect your personal and financial information.

Yes, you can access your account from anywhere in the world through our online banking platform and mobile app. Some restrictions may apply depending on the country.

Our customer service is available 24/7 to assist you with your banking needs. You can reach us by phone, email, or through our online chat service.

We offer overdraft protection for eligible accounts. If you overdraw your account, a fee will apply. You can opt into or out of overdraft protection by contacting us.

To set up direct deposit, provide your employer with your account number and the bank’s routing number. You can find these details in your online banking or by contacting customer service.

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